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How selalubet Handles Your Personal Information

Your account data, payment details, and activity on selalubet are handled with clear purpose and kept only as long as needed. This page explains what we collect, why we collect it, and how you can access, update, or remove your information at any time.

Account Data ProtectionDANA, OVO, GoPay PrivacyYour Rights, Your ControlTransparent Data Use

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What We Collect and Why It Stays Private

selalubet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with selalubet, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and payment method data — for example, the e-wallet identifier linked to your DANA,

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OVO, or GoPay account. We do not sell your personal data to third parties. Payment transaction records are retained to meet financial accountability requirements and to resolve any disputes you raise with our support team. Device and session data — such as your browser type and
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login timestamps — help us detect unusual access patterns and protect your account from unauthorised activity. We may share limited data with payment processors and fraud-prevention services strictly to complete your transactions. Access to your data is restricted to staff with a direct operational need. Where
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local law requires or permits, we comply with applicable data-protection obligations. Availability of our services depends on local law and eligible regions in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We use industry-standard encryption on all data transmitted between your device and our servers, whether you access selalubet from a mid-range Android browser in Jakarta or switch to desktop later. Cookies on our site are used for session continuity — keeping you logged in across pages — and for measuring which parts of the lobby you visit most. You can manage cookie preferences through your browser settings at any time. We do not use cookies to build advertising profiles for third parties.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable financial and legal obligations in Indonesia.

Cookie Use

Session cookies maintain your login state across pages. Analytics cookies help us improve the mobile experience. No third-party ad-tracking cookies are placed without your consent.

Account Security

Login activity is monitored for unusual patterns. If we detect access from an unrecognised device, we may prompt an OTP verification step before allowing entry to your account.

Data Change Requests

To update or remove personal data, contact support via live chat or email with your account reference. We process verified requests and confirm completion in writing.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or delete your personal data, or if you have a question about how we handle your information, our support team is available around the clock. Reach us through any of the channels below and we will respond to privacy-related requests within a reasonable timeframe.

Common Questions About Your Privacy on selalubet

These are the questions we hear most often about how your data is managed. If your question is not covered here, our support team is available around the clock.

We collect your name, contact details, and the e-wallet information you use — such as your DANA, OVO, or GoPay account reference — to verify your identity and process transactions.

We share data only with payment processors like DANA, OVO, and GoPay and with fraud-prevention services, strictly to complete your transactions. We do not sell your data to advertisers or unrelated third parties.

We retain your data for a period after account closure as required by applicable financial regulations in Indonesia. Once that period ends, your data is deleted or anonymised.

Yes. Contact our support team via live chat or email with your account reference. We will locate your record and provide the relevant data within a reasonable timeframe.

Your registered contact number and linked e-wallet — DANA, OVO, or GoPay — can be updated from your account settings page. For identity-linked fields, contact support to complete a verified update.

Transaction records, including payment timestamps and e-wallet references, are retained to help resolve disputes. Our support team can access these records when you raise a case with us.

How selalubet Handles Your Personal Information

Data Handling, Cookies, and Account Security

Data Retention

Cookie Use

Account Security

Data Change Requests

How to Contact Us About Your Data

Common Questions About Your Privacy on selalubet

01 What personal data does selalubet collect when I register?

02 Does selalubet share my data with other companies?

03 How long is my account data kept after I close my account?

04 Can I request a copy of the data selalubet holds about me?

05 How do I update my contact details or linked e-wallet?

06 What happens to my data if I dispute a transaction?

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